Frequently ask questions

1. Are all your products authentic?

All products sold at GENETIX are 100% authentic. We do NOT sell counterfeit products.

2. How do I pay for my purchases?

We accept to bank transfer and credit card via Veritrans gateway.

Bank transfer will be given to you upon order confirmation.

3. Has my order been shipped?

We will normally ship your products within 48 hours after the receive of payment.

Our system will automatically send you an email with tracking number information after the shipment.

If you further questions or concerns, please send an email to

4. I have not received my order.

If you have received delivery confirmation email from us and your products have not arrived within the stated delivery days. Please track your order on the courier’s website using your tracking number.

TIKI ( or JNE (

If you are still having problem, please send an email to

Please provide your order number and products ordered with the email.

5. Do you do CASH ON DELIVERY?

Sorry, we do not accept Cash on Delivery.